- Can I customize a poster?
- Currently, we do not offer customization options for our posters. However, we are planning to introduce this feature in the future. If you have specific poster ideas or requests, we welcome your suggestions at support@cheap.art, and we will consider them as we expand our product range.
- Are the posters framed or unframed?
- By default, our posters are sold unframed. However, for most sizes, we offer the option to purchase a frame separately on the product page. This allows you to choose a frame that best suits your style and needs.
- Can I change or cancel my order after it's been placed?
- You can happily cancel your order with us as long as we haven't started the production process. However, because each piece of art is uniquely crafted just for you, once we begin, we can't accept cancellations.
- How long does production take?
- Our products are typically dispatched within 1-4 business days after an order is placed. This timeframe allows us to ensure the quality and accuracy of each order before it is shipped.
- Do you offer international shipping?
- Yes. We have a global network of production facilities, including locations in the USA, UK, and Europe, to ensure your poster is printed at and shipped from the closest facility to you.
- How can I track my order?
- Order tracking availability varies depending on the destination country. While we strive to provide tracking information where possible, please note that it's not guaranteed for every order due to varying international shipping practices. We recommend checking your shipping confirmation email for any available tracking details.
- Are taxes included in the price?
- Yes, all taxes are included in the listed prices of our posters. The price you see is the total price you pay, with no additional tax charges at checkout.
- Do you offer discounts for bulk orders?
- At the moment, we do not offer discounts for bulk orders. However, we are considering implementing such discounts in the future. Stay tuned for updates on our policies regarding bulk purchasing.
- Is it safe to pay on your website?
- Yes, it is completely safe to make payments on our website. We use Stripe, a highly trusted and secure payment partner, to process all transactions. For more detailed information about our payment security and partners, please visit our partners page.
- What is your return policy?
- We accept returns in cases of defects or mistakes on our part, as we prioritize customer satisfaction and product quality. Since our products are uniquely handcrafted, we are unable to accept returns for non-defect items. Please contact us immediately if you encounter any issues with your order.
- How do I return a product?
- If you receive a product with a defect, please contact our support team at support@cheap.art. In your communication, kindly provide as much information as possible about the defective product, such as a description of the issue, and if possible, include photographs. Our team will guide you through the return process.
- What should I do if I encounter a problem with your website?
- If you experience any technical issues, please contact our support team. Provide a detailed description of the problem, and we'll strive to resolve it as quickly as possible.
- How can I contact customer service?
- You can reach our customer service team by emailing us at support@cheap.art. We are here to assist you with any queries or concerns you may have.
- How can I leave feedback about your products?
- We welcome your feedback and encourage you to send it to support@cheap.art. Your input is valuable to us. In the future, we plan to implement a feature for immediate commenting and rating on different products directly on our website.
- Where can I report a problem or complaint?
- If you encounter any problems or wish to make a complaint, please reach out to us at support@cheap.art. Our dedicated team will address your concerns and work towards a satisfactory resolution.
- Do you respond to all customer feedback?
- We strive to respond to all customer feedback. Please keep in mind that our team is small, but we are committed to addressing your comments and concerns as efficiently as possible.
- Are your posters made with environmentally friendly materials?
- Yes, our posters are made with environmentally friendly materials. We are committed to sustainability in our products. For more detailed information about our sustainable practices and materials, please visit our sustainability page.
- What is your approach to sustainability?
- Our approach to sustainability is a core aspect of our business. We ensure that our operations and products are environmentally conscious. For a comprehensive overview of our sustainability practices and initiatives, please visit our sustainability page.